About the role
The Operations Manager will report directly to the VP of Ops. They will oversee implementations, product work, pre-close executive management, and more. To be suited for this job, we want 4+ years of operational experience, comfort with client facing interactions, PPT and Excel, and analytics. Healthcare ops, consulting and SQL are a plus, but not a must.
About In-House Health
In-House is a rapidly growing AI-automated workforce management platform for healthcare providers. In-House has scaled rapidly to adoption by >100,000 care providers active weekly, delivering 12% gain in labor efficiency while making scheduling transparent, flexible and fair, beloved by nursing/operations executives and frontline staff alike. We are backed by top VCs, including NEA, TMV and Vine Ventures.
About You
- Bachelor’s degree in business, economics, engineering, or a related field.
- 5+ years of experience in a highly analytical, client-facing environment such as management consulting, strategy & operations, healthcare operations, enterprise customer success, or similar roles requiring structured problem-solving and executive communication.
- High executive presence and relationship management ability - comfortable partnering directly with C-suite, facility leadership, and frontline teams; capable of influencing stakeholders, navigating ambiguity, and driving alignment.
- Proven experience owning outcomes in fast-paced, high-accountability environments; thrives on both strategic planning and rolling up their sleeves to execute.
- Process-oriented with strong operational rigor - able to design, implement, and scale repeatable systems, playbooks, and best practices across customers.
- Exceptional analytical and strategic thinking skills - able to quickly make sense of complex operational environments, build data-driven insights, and translate them into clear recommendations and action plans.
- Bias toward action with high ownership, resourcefulness, and comfort operating in startup environments with evolving processes and priorities.
- Passion for improving healthcare delivery and for working directly with customers to drive measurable operational and financial outcomes.
Responsibilities
Implementation and Customer Success:
- Define playbooks for multi-site, simultaneous implementations for enterprise-level customers and drive their execution.
- Lead and optimize existing processes for implementations for new, single-site customers, ensuring smooth adoption and minimal disruption to operations.
- Define configurable success criteria for varied implementation types and establish standardized processes for baseline metrics extraction
Ongoing Performance Management & Optimization:
- Enhance the tracking, monitoring, and communication of key performance metrics (e.g., agency use, overtime reduction, labor efficiency).
- Synthesize and translate key performance metrics into actionable strategies and initiatives that drive short-term improvement and long-term sustained success for clients.
- Own and grow key relationships with executive stakeholders across facility leadership and frontline staff.
- Partner and lead projects with the growth team, defining roadmaps for repeatable network and geographic expansion as In-House enters new markets.
Product Evolution:
- Extract and synthesize customer feedback to identify opportunities for product enhancements and then drive the process from ideation to deployment.
- Lead projects with the product team to influence roadmap priorities, translating customer requests into actionable product delivery plans.
- Develop best practices, playbooks, and case studies to standardize and scale successful implementations.
Compensation
Competitive salary and equity, full health benefits including vision & dental