Automating Staff Scheduling to <purple>Improve</purple> Labor Outcomes

OVERVIEW

Beginning in 2024, buildings managed by Veritas partnered with In-House to automate their
scheduling, improve accuracy of staffing, and improve engagement of staff. An early adopter of buildings managed by Veritas is the Center at Lowry, a 96-bed facility located in Aurora, CO.

CHALLENGES

Despite using multiple popular platforms, staff scheduling remained a challenge

In particular, caring for a high needs rehab population with census changes was a barrier to accurate staffing.

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"Based on the success at the Center at Lowry, we rapidly moved to implement In-House across other managed facilities. In-House helps us eliminate agency, reduce overtime, and manage to budget... the In-House team has been incredibly knowledgeable and has won the trust of all of our EDs"
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<a-name>Bob Esmas</a-name>
<a-title>NHA, MSHCA</a-title>

SOLUTION

Shifting from manual coordination to automation and giving control back to staff and managers

By deploying In-House Health’s App and AI-driven Recommendation Engine, the Center at Lowry shifted scheduling from manual coordination to automation. The engine detects gaps and overages, proposes staffing changes and PRN pickups, and offers open shifts for one-tap pickup, giving staff control and managers live visibility without spreadsheets or multiple systems.

• Unified scheduling platform: The In‑House app consolidates schedules, open shifts, shift swaps, and $PPD/HPPD metrics in one interface
• One‑click shift posting and pickup: Staff can post and claim shifts directly from their phones - onboarding new users takes under 10 minutes
• Real‑time analytics: Automatic partial‑shift posts, flexible HPPD calculations, and overtime alerts help managers respond quickly
  
• Operational tools: Call‑in tracking, fourth‑shift OT management, and shift‑end reminders reduce late punches and manual follow‑up

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